399ok Privacy Policy

1 Introduction

399ok is a popular online gaming and betting platform in Bangladesh. We place the highest importance on our users' privacy. In this privacy policy ("Policy"), we clearly describe what information we collect when you use 399ok's website and services, how we use it, who we share it with, and how we keep it safe.

This policy applies to 399ok's website, mobile version, and all services related to the platform. Our services are for users aged 21 and above only. No person under this age may register or use our platform.

If you have any questions or concerns about this policy, please contact us.

2 Information We Collect

399ok collects various types of information that are necessary to improve our service quality and provide you with a secure experience. The different types of information are described below:

2.1 Registration and Identity Information

When creating an account, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• Password (stored in encrypted form)
• Identity document information required for age verification

2.2 Financial Transaction Information

Your payment information is required for deposits and withdrawals. 399ok currently processes transactions via bKash, Nagad, Rocket, and Upay. The following information is collected for these transactions:

• Mobile banking number
• Transaction amount and date
• Transaction identification number
• Deposit and withdrawal history

2.3 User Activity Information

We automatically collect the following information to improve your experience on the platform:

• IP address and device type
• Browser version and operating system
• Login and logout times
• Gaming activity and betting history
• Cookie and session data

3 Purpose and Use of Information Collected

399ok uses collected information for the following purposes:

3.1 Account Management

We use your identity information to create, verify, and secure your account. This ensures that only legitimate users can access the platform.

3.2 Financial Transaction Processing

Financial information is used to process your deposit and withdrawal requests and to maintain transaction records. This information is essential for ensuring secure transactions via bKash, Nagad, Rocket, and Upay.

3.3 Fraud Prevention and Security

We monitor login activity to detect and prevent unauthorized account access and potential fraud. This helps protect your account and funds.

3.4 Responsible Gaming

We analyze your gaming activity data with the goal of promoting responsible gaming. If potentially problematic activity is identified for any user, we provide the necessary support.

3.5 Customer Service

Our support team uses your account information to provide you with effective assistance via live chat and email. This allows your issues to be resolved quickly and effectively.

3.6 Service Improvement

We analyze user experiences to improve the platform's functionality and features. This information is analyzed as aggregate statistics without any personal identification.

4 Information Sharing and Disclosure

399ok does not sell or rent your personal information to third parties. However, limited information may be shared in the following cases:

4.1 Payment Processors

The necessary financial information is shared with bKash, Nagad, Rocket, and Upay to complete transactions. Each of these payment service providers has its own privacy policy.

4.2 Technology Service Providers

Necessary information may be shared with trusted technology partners for platform security, hosting, and maintenance. They may only use the information for the specified purpose.

4.3 Legal Obligations

Information may be disclosed in compliance with valid legal directives, orders, or judicial processes from competent authorities.

5 Data Security Measures

399ok applies multiple layers of security to keep your information safe:

• SSL Encryption: All data between your browser and our servers is encrypted using SSL (Secure Sockets Layer) technology, which protects against interception.
• Encrypted Passwords: Your password is never stored in plain readable form — only an encrypted hash is kept.
• Firewall and Intrusion Detection: Our servers are protected by advanced firewalls and intrusion detection systems.
• Secure Access Controls: Staff access to personal information is strictly controlled, and only those who need access have it.
• Regular Security Reviews: Our systems undergo regular security assessments to identify and address vulnerabilities.
• Fair Play: We use verifiable fair play systems to ensure the integrity of gaming outcomes.

While we apply industry-standard security measures, no data transmission over the internet can be guaranteed to be completely secure. For your own safety, use a strong password and do not share it with anyone.

6 Cookie Policy

399ok uses cookies on its website. Cookies are small text files stored on your device that help improve your browsing experience.

6.1 Types of Cookies We Use

• Essential Cookies: Necessary for maintaining login status and security.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Collect anonymous statistics to understand how the site is used.

6.2 Cookie Controls

You can control or reject cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

7 Data Retention Period

399ok retains your information according to the following policy:

• Information for active accounts is retained for as long as the account remains open.
• Financial transaction records may be retained for an extended period as required by law.
• Even after an account is closed or deleted, some information may be kept for a defined period for fraud prevention and legal compliance purposes.
• Following a deletion request, information is removed from the database as soon as possible, though complete removal from backup systems may take some additional time.

8 Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You may request a copy of the information we hold about you. We will fulfill this request within a reasonable time.

8.2 Right to Rectification

If any of your information is inaccurate or incomplete, you may request a correction. You can update some information yourself in your account settings; for other cases, please contact us.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may not be erasable due to legal obligations or legitimate reasons.

8.4 Right to Object to Processing

In certain circumstances, you may object to the processing of your information. In such cases, we will review your request and take appropriate action.

9 Protection of Minors

399ok's services are for users aged 21 and above only. We do not knowingly collect any information from minors. We verify age at the time of registration.

If we become aware that a minor has created an account using false information, that account will be closed immediately, the associated information will be deleted, and any balance will be returned.

If you suspect that a minor is using our platform, please notify us immediately.

10 Third-Party Links and Services

Our platform works with game software providers such as Pragmatic Play, Evolution Gaming, JILI, and Spribe. These providers have their own privacy policies, which apply to their respective services.

Payment service providers bKash, Nagad, Rocket, and Upay have their own privacy policies. Their policies also apply when using these services.

11 Changes to This Policy

399ok reserves the right to change or update this privacy policy as needed. For any significant changes, we will take the following steps:

• The updated policy will be published on the website.
• The "Last Updated" date at the top of the policy will be changed.
• For significant changes, users may be notified by email.

If you continue using our services after changes are made, you are considered to have accepted the updated policy. We therefore recommend reviewing this policy from time to time.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. 399ok's privacy and data protection team is available 24 hours a day, 7 days a week.